While health services are already being enhanced by modern technology, digitalization still offers great potential to the healthcare industry. If providers have learned anything from all the challenges brought on by the pandemic, it is that organizations that were well-equipped technologically were much better prepared for change. Although some healthcare executives have been apprehensive about the idea of digital transformation, patients are increasingly demanding a seamless, technology-driven experience. Modern technology has changed people’s expectations, and the healthcare industry needs to catch up.