Why Healthcare Digital Transformation Needs to Be a Priority

While global events, such as the COVID-19 pandemic, have pushed a number of industries to consider moving up their digital transformation initiatives, healthcare stands out as a field that needs to modernize sooner rather than later.

Healthcare providers around the globe are under continuous strain and uncertainty to keep facilities staffed, ensure patients get the best care possible, and adapt to existing and future challenges. One of the clearest paths to achieving these goals is to prioritize healthcare digital transformation, which some have been slow to adopt. By investing in modern cloud solutions, healthcare organizations can reduce costs, increase efficiency, and ultimately lay the groundwork for improved organizational agility.

Let’s explore why healthcare digital transformation needs to be prioritized sooner rather than later.

Healthcare Digital Transformation: Now or Never

The Need for Greater Organizational Agility

It’s become quite clear that the organizations that were further along their digital transformation journeys than others were the best positioned to adapt to the COVID-19 pandemic. When most of an organization’s key tools are already in the cloud, it becomes relatively simple to have non-essential workers operating remotely. Having more sophisticated technology gave these organizations the flexibility needed to quickly adapt to an unforeseen challenge, and it is this ability to adapt at a moment’s notice that will give leading healthcare providers an edge when the next crisis arrives.

Organizational agility has proven an invaluable trait, one that more healthcare providers should seek to invest in. To be able to adapt to new and changing conditions, a healthcare organization’s HR and finance teams need to have the tools necessary to allow them to support change and operate with greater speed.

For example, many modern solutions help healthcare organizations to automate simple administrative tasks, allowing HR and finance teams to spend less time on these activities and more time supporting healthcare workers and finding new opportunities for improvement. In terms of agility, when workers aren’t bogged down with simple, repetitive tasks, they are better positioned to learn and adapt to new challenges.

Data also plays a key role in improving an organization’s agility and digital transformation provides healthcare organizations with the analytics necessary to adapt to evolving situations with confidence. From a financial perspective, healthcare organizations can stop thinking in terms of quarters or years and instead operate on monthly models, since the time it takes to pull reports is greatly reduced. This allows providers to identify challenges or opportunities much sooner and adjust their strategies accordingly.

Utilizing tools like Workday Adaptive Planning allows healthcare organizations to quickly create different scenario models, thus making it easier to react more confidentially to new challenges. This type helps healthcare organizations to plan not only for the short term but also develop long-term, multi-year plans.

With the pandemic still a concern and other global factors creating uncertainty, the ability to pivot from one model of care to another as quickly as possible becomes essential for ensuring patients get the care they need.

Addressing Burnout and Other Staffing Challenges

Healthcare organizations face a real crisis when it comes to staffing due to a physician shortage. Employee burnout is another (though related) problem, especially as many believe it is negatively impacting patient care. To help mitigate these issues, healthcare providers need to attract, hire, and onboard new talent more efficiently. It’s also important for healthcare organizations to invest in delivering a better employee experience, especially since the demand for top talent is so high, giving employees options when it comes to where they can work.

By adopting a modern, cloud-based HCM, healthcare providers can streamline the entire employee journey, making it easier to source and bring in new workers. Modernizing provides the organization with a wealth of worker data and dashboards, as well as automated reporting that can be customized to meet the organization’s unique needs.

By giving healthcare human resource teams a clearer view of the talent that currently makes up their organization and what skills they possess, it becomes easier to identify talent gaps and hire accordingly. Moreover, these insights allow healthcare organizations to take a more proactive approach to talent management and work to address talent needs before they become issues.

A modern HCM also allows healthcare workers to self-service many common HR-related activities, such as requesting time-off or filling out surveys, from their preferred devices, be it their desktop, tablet, or mobile phone. It gives them a clearer view of their benefits as well as important learnings.

Changing Expectations

Expectations around healthcare are changing as technology becomes more and more entrenched in the care process. For example, one-third of adults in the United States had a telehealth visit in 2020, according to data from the Bipartisan Policy Center. Moreover, most (nine out of ten) were satisfied with the experience, leading to changes in what patients expect. Care providers also have changing expectations, as they gradually expect the same straightforward, thought-out digital experience that they get when using their mobile phone or tablet. By accelerating their digital transformation efforts, organizations in the healthcare industry can deliver these better experiences.

You can learn about Collaborative Solutions’ healthcare transformation services and how they can help your organization move into the future.

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