Nov 04, 2021
Local governments in the modern world are facing increasingly complex and intricate challenges that traditional technologies can no longer keep up with. Government institutions are battling budget cuts, increased need for resources, economic impacts from the pandemic, staffing changes, and increased scrutiny. With fewer resources to work with and higher demand for support, governments should be actively planning for the future, modernizing, and finding innovative ways to combat these complex problems. However, digital maturity remains low, with 80% of government organizations still at the initial or developing digital maturity stages.
While the public sector is generally slow to adopt new and innovative processes, the benefits provided by current technological trends cannot be ignored. Government IT investments are moving from devices and data centers to software and IT services, which are forecasted to account for almost 50% of the $452 billion in government IT investments in 2021. Local government digital transformation enables agencies to rise to these challenges and better serve their citizens and employees. Other tools such as AI, automation, and machine learning also help to improve overall business processes and cut down on costs due to increased efficiency.
Benefits of Leveraging Modern Technology
Improved Data Analytics and Forecasting
Digital transformation leads organizations to a more accurate budget in a time when government agencies often face increased financial uncertainty and, as a result, improve budget-related decisions. Doing more with less is a priority for agencies that are already being spread thin. Additionally, modern solutions such as those provided through digital transformation can accommodate for the increased complexity of financial planning in local government, incorporating factors such as public health predictions, public spending forecasts, and complicated financial scenarios. Tools such as predictive analytics can anticipate problems and initiate preventative action before the issue even occurs. The breaking up of data siloes with cloud-based software helps government organizations to standardize the collection of data and further improve forecasting, planning, and efficiency.
Operate with Greater Agility
The pandemic forced government agencies to pivot quickly and restructure their workforce to remote work in a short amount of time. Agencies that harnessed the power of digital transformation and cloud software were much more successful in making the change quickly and effectively. Local government digital transformation offers increased agility, as it allows employees to have access to important information from anywhere and at any time, increasing efficiency and quickening decision-making in crucial situations. Additionally, with other modern technological solutions such as automation, tedious tasks can be automated, and employee responsibilities can shift to the work that is important. Automation also helps to improve accuracy, identify human-made errors, and increase efficiency.
Improved Presentation and Visualization
Government cloud solutions help to provide information in a more easily digestible way to make more informed decisions. Presenting the right information in an intuitive, responsive format with the use of dashboards helps those in positions of authority to make the right decisions on time and remain adaptable. With improved visualization and interactivity, potentially problematic trends are more easily identified, and the course of action can be determined in advance. Agencies can stay ahead of the ever-changing issues facing local government organizations by having a quicker reaction time with improved visualization and presentation.
Increased Transparency and Security
Modern technology helps deliver important information such as budgeting plans or public health information in an accurate, easily understandable way to the public, increasing trust and transparency. During times of public unrest such as COVID-19, people want to have easy access to the information that matters. Technology gives leaders the opportunity to be direct, open, and honest with the public to explain how and why decisions are made, which helps lead to long-term buy-in. In addition, technology such as machine learning and AI help governments better serve and safeguard their citizens with a more intelligent way of combating digital threats. These tools are equipped to recognize and combat threats than more traditional methods, and predictive analytics enables better analysis and planning against threats.
Lean into Innovation with Local Government Technology Trends
Making the decisive choice to transform traditional models and improve user experience provides the opportunity to optimize internal workflows. Digital transformation provides solutions to the unique needs of the public sector and improves standardization, consistency, and efficiency. Other modern technologies such as machine learning and AI help to make sense of large amounts of data, better analyze information, and support proactive action. Automation helps to shift employee responsibility to high-value tasks and automate tedious processes, further improving accuracy.
Many of the current local government technology trends are here to stay and government institutions should consider moving up their adoption timeline to take full advantage of these innovations. To be successful in a digital transformation, government organizations must have a positive mindset and be prepared for the complex journey. Those who succeed in modernization and manage to get employees on board and excited will create a more innovative, cost-effective, and efficient organization overall.
To learn more about how local governments can benefit from modern cloud solutions, check out Collaborative Solutions’ Government page.
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