The onboarding and adoption process following the deployment of new technology is critical in determining future success and overall performance. The digital employee experience has roots in every area of an organization, so as a result, decisions on technology should be made based on intuitive, well-identified insights and employee needs. Software onboarding is the practice of introducing employees to technological tools and systems and providing the knowledge and training needed to use them effectively. A robust understanding of their digital foundation helps employees complete daily responsibilities successfully and efficiently.
A study by Wakefield and Elastic found that 54% of U.S. office professionals report wasting time searching for much-needed information in cluttered online systems. The employee experience is a critical element for role satisfaction, efficiency, operational costs, and productivity, and just as important is the comprehensive adoption and understanding of any new technology that is implemented. Digital adoption platforms such as AppLearn help to ensure that employees can better use and embrace new systems and processes.
Benefits of Utilizing a Digital Adoption Platform
Investing in new technology only goes as far as employees are willing and able to use it. While the benefits of utilizing a digital adoption platform (DAP) are numerous, here are a few ways that organizations can benefit from a DAP when embracing new software.
Identify and Correct Inefficient Workflows: User analytics created by a digital adoption platform like AppLearn provide organizations with strong insights into how users are interacting with their technology. It can be challenging to identify and correct issues with adoption or even track adoption success when organizations don’t have an accurate understanding of their workforce. DAPs allow organizations to continuously make improvements to workflows, which will cut costs and boost efficiency while also improving the digital employee experience. These analytics provide the insights needed to quickly identify issues within current processes and offer solutions using in-app guidance.
Boost Engagement and Productivity: Analytics on user adoption and usage help to provide informative insights on sticky areas or challenging processes. This aids in identifying what parts of the process are best to provide in-app support to users, helping streamline and unify the use of new software, which boosts engagement and productivity as a result. A Gartner survey revealed that only 13% of employees are fully satisfied with their experience, which influences engagement and productivity levels. Using digital transformation along with a DAP transforms adoption rates and maximizes the value of the new investment.
Gather Intelligent Data and Metrics: DAPs that track and provide analytics on adoption can provide opportunities on how to improve metrics such as performance, experience, engagement, completion milestones, and licensing based on usage. By monitoring interactions with technology during software onboarding, DAPs consolidate data that will be used to improve system understanding and make the overall workplace more intuitive. Reacting to issues after they occur can only go so far and may frustrate employees as their work is disrupted or made more confusing. AppLearn’s Hidden Cost of Digital Employee Experience report found that 20% of employees within large businesses are becoming increasingly frustrated with their business applications. Having a platform that proactively gathers insightful data and metrics will pinpoint problems before they occur and create more satisfied employees.
Support Change Management Initiatives: Pushback from users can play a significant role in the lack of success from digital transformation projects. It is important to provide the necessary support and communication on how duties and processes will change as a result of a transformation. This means carefully considering how employees will be impacted, carrying out new process training, identifying where to deploy in-app support, and providing a deployment timeline. Organizations can establish a positive sentiment toward change by delivering frequent and detailed communications and keeping employees prepared and up to date.
Minimizing Disruption and Optimizing Workflows
An AppLearn Digital Employee Experience article found that on average, 76% of employees spend up to 6 hours a day using business applications. Employees are using their software to do work more than ever, so it is important for organizations to avoid these productive hours being spent on troubleshooting, tech confusion, or extensive support. With different training needs and questions, creating a seamless experience for employees will save money and boost productivity. In addition, proactive change management and effective communication will go hand in hand with comprehensive tech monitoring and support.
The easily integrated AppLearn platform helps simplify things both for employees and IT teams while monitoring important metrics like adoption and system performance. By placing their people at the center of change, organizations will be able to stay one step ahead of challenges in adoption, using analytics and data to inform when and where issues might occur. Additionally, utilizing implementation partners such as Collaborative Solutions with knowledge gained through extensive experience working with organizations across various industries will ensure software onboarding success.
To learn more about Collaborative Solutions and AppLearn, check out our AppLearn Consulting and Support page.
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