Public sector organizations can either be hindered or helped by the technology and systems they use in times of change or crisis. From connecting data to mobilizing the workforce and budgeting efficiently, it’s important to have the right processes in place and to stay aware of new solutions and trends. With budget cuts, fewer resources to work with, higher expectations from communities, and staffing changes, government agencies must be able to respond to change quickly.
Workday’s Digital Acceleration Survey found that 80% of government leaders believe the ability to integrate data between disparate systems is the most important factor in improving quick decision making. Traditionally, public sector organizations have been slow to innovate and implement new processes, but to best serve their citizens and employees, it’s beneficial to assess public sector trends and technology. Looking toward the future and creating actionable strategies to evolve from traditional processes and improve the overall organization establishes the important traits of agility, durability, and adaptability.
Leveraging Technology in the Public Sector
Here are some of the latest public sector trends and how organizations can leverage these solutions to improve performance and streamline operations:
Digital Transformation to Increase Agility: In the face of change or unforeseen circumstances, those in public sector who have implemented new systems and understand the power digital transformation are able to adapt and adjust more quickly. Digital transformation in government creates a space for innovation and new ways of thinking for organizations to provide the valuable services to their communities with efficiency.
In addition, cloud technology centralizes data on one platform and allows employees to have access to critical information from anywhere at any time, increasing satisfaction and quickening decision making.
Data Analytics and Forecasting: Modern tools provided through digital transformation can account for the complexity of financial planning in the public sector by performing actions such as forecasting spending, building a more accurate budget, and offering granular financial insight into different departments and focuses. In fact, the Gartner Top Technology Trends in Government research suggests that by 2024, 60% of government data analytics and AI investments will aim to directly impact real-time operational decisions and outcomes.
This helps organizations make better decisions and do more with less by minimizing the need for manual labor to gather and analyze large amounts of data. Other tools such as predictive analytics can forecast potential issues and offer a course of action to prevent negative impacts.
Robotic Process Automation (RPA) and Artificial Intelligence (AI): Machine learning and AI technology can help governments in many capacities, one being the ability to better serve and protect their communities by combating cyber threats. Another is increasing operational efficiency and reducing costs by minimizing the number of repetitive tasks that employees carry out. Automating these tasks also increases accuracy and reduces error, leading to better decision making.
AI and RPA are beneficial in detecting issues before they occur with predictive analytics and mapping potential outcomes of different decisions. Tools such as Automation Anywhere can complete tasks that lessen employee workload, improve compliance and transparency, simplify payroll, and provide employees with the time and resources to focus on more meaningful responsibilities.
Improved data safety and security: Public sector organizations are seen as optimal targets for cybercrime due to the sensitive nature of the information that government agencies hold. As a result, many organizations are looking for ways to consolidate and protect this data from digital threat. In addition, Gartner Government Technology Trends research found that by 2025, 75% of government CIOs will be directly responsible for security outside of IT, including operational and mission-critical technology environments. Digital transformation in the public sector equips organizations with technology to protect and unify sensitive information and implements tools such as AI and machine learning to identify and combat new threats.
These solutions also help deliver critical information like budgeting, local news, or public health information in an accurate, understandable way to your communities, building trust and increasing transparency. Technology in the public sector that gives government organizations the opportunity to be candid and honest with the public on critical news and information helps lead to long-term satisfaction.
Benefit from Digital Transformation in Government
In the public sector, those who do not innovate and adapt will fall behind and be inhibited by disorganized, inaccurate data. Government organizations are facing a combination of challenges that assess their resilience and require quick action with fewer resources. As a result, staying aware of solutions that address your industry’s unique needs is critical, and it ensures accuracy, consistency, and efficiency.
Public sector trends are continuously evolving along with innovative solutions that can be leveraged to further organizational missions. Technological tools that are gaining traction include AI, RPA, digital transformation, and data analytics and forecasting. These solutions all help public sector organizations better serve their employees and citizens, and they help your organization optimize processes and look toward the future of the public sector industry. Moving forward with a strong data core and information that is consolidated into one cloud platform ensures the longevity and success of your organization.
To learn more about how your public sector organization can leverage modern technology trends, check out Collaborative Solutions’ Government page.
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