How the Retail and Hospitality Industries Can Leverage Workday HCM to Attract and Retain Talent

The Great Resignation, which began in early 2021, marked an increase in people choosing to resign from their positions and switch to different companies, or industries entirely. According to the Pew Research Center, November 2021 saw the “quit rate” reach a 20-year high. The retail and hospitality industries took an especially noticeable hit, with in-person locations having a shortage of workers. The U.S. Bureau of Labor Statistics recorded 11.5 million job openings on the last business day of March 2021. 

With retail transformation specifically, companies not only face the hardship of attracting and retaining talent, but their in-person locations struggle to compete with online retail stores. This change has increased the importance of providing a good experience in-store.  

Part of a good customer experience involves having the right talent employed. Thanks to retail transformation, managers can more easily sort through applicants to find those more aligned with what the company is looking for. Focusing on higher quality over higher quantity of employees, and keeping employees connected to the company’s values, helps retailers avoid high turnover rates.  

The hospitality industry faces a similar issue of needing to provide a good experience for customers to stay competitive. With hospitality transformation, companies become more modern and simplify processes for the consumer, which reflects positively on the employee. When choosing a company to work for in the hospitality industry, prospective applicants want to work for a company that values the experience of customers and employees. 

Today, it’s more important than ever for companies to be digitally transformed. Workday can help the retail and hospitality industries to leverage technology to attract and retain their talent by creating an easier hiring process, keeping employees engaged, and adapting easily to changes. With digital transformation, companies will also have better use of their data, helping them make more informed decisions that will positively affect employees. Below are ways Workday can help. 

Simplifying the Hiring Processes 

Workday Human Capital Management (HCM) simplifies the hiring process for retail and hospitality industries. When a job opening is posted, Workday’s mobile-friendly interface allows applicants to apply from their phone or a computer. During the winter holidays, when retail and hospitality industries find themselves needing more employees, Workday keeps track of returning candidates/employees, giving them a single, consolidated record and minimizing the amount of work required when rehiring them. 

Additionally, Workday HCM makes the onboarding process easier for new hires and those supporting them. Data is connected and integrated, saving workers stress on their first day. For example, Workday HCM reminds new hires of tasks they have yet to complete with automated notifications, ensuring they don’t miss out on necessary and important paperwork. The onboarding process can affect the first impression a new employee has of what it’s like to work for the company. Having a better onboarding experience helps set up a positive experience for the new recruits. 

Keeping Employees Engaged 

Corporate offices and consumer locations are all in one system with Workday HCM, including workforce data and processes. Workday also frees up repetitive tasks with automation to give employees more time to spend supporting the customer and focus on customer experiences that could be rewarding for the employee. Workday also gives employees what they need to be successful. Not only is HR, training, and mentoring programs available, but they’re mobile-friendly, making access to them easier for all employees. This is especially important for workers at in-person locations where access to a computer is limited. Employees can pick which device of theirs they’d like to receive information relating to their position, getting rid of older, less efficient ways of reaching employees that can cause important messages to be missed. 

Improving Flexibility 

Workday HCM is easily adaptable and able to support growth and changes in the company. Whether the company adds or decreases the amount of locations or people in their workforce, or has an update to their policies, Workday HCM supports these actions through configurations that are quick, simple, and don’t pile on extra costs. 

Workday HCM also allows companies to put in different policies and processes for different types of employees, supporting everyone from full-time corporate workers to part-time workers out at in-person consumer locations. Additionally, Workday gives companies the ability to have full visibility of the talent in their entire company since corporate staff and in-person employees are together in one system. 

Better Data for a Better Experience 

Since Workday is a single system, it streamlines the ability to view and evaluate productivity and cost data. Workday Adaptive Planning software helps management and corporate executives make more informed decisions. Workday also eliminates inconsistencies and errors with data since the data is integrated throughout the entire organization. Workday also gives employees easy access to important information they need to keep their locations running smoothly, such as survey results and other operational information. 

To learn more about Workday for Retail and Hospitality Industries, visit our Workday HCM page.

Popular Articles About the Employee Experience

Leveraging Digital Transformation to Improve the Employee Experience

Workday People Experience: Raising the Bar in Employee Engagement

Improving the Retail Customer Experience by Building a Better Employee Experience