It’s no surprise that the professional services industry has grown significantly over the past decade. I’ve seen it firsthand here at Collaborative Solutions as the rise of new technologies and services have caused a jump in the types of services offered and have changed the way we need to acquire, develop, and retain talent. For any services firm, customer satisfaction and success are vital to attracting more business. The ability to understand project service demand requirements and match employees to those requirements, while increasing visibility into all operating facets of a project, can be the difference between having profitable, satisfied customers or at-risk, displeased customers. With Workday’s cloud-based system, we can now support our project and resource management needs with a single, integrated system.